Measurement of Task Efficiency by the Local Government - Evidence From the City of Krakow

The efficiency of public administration in Poland applies also to all aspects and issues in the area of self-governments, i.e. municipalities, poviats and self-governing voivodships. Local authorities are not only responsible for providing more than 70% of all public services but are also the closest to citizens and automatically become the subject of evaluation by different groups of stakeholders. This article aims to indicate the aspects related to the measurement of efficiency of public tasks at the local government level. The study will explore the procedures and performance indicators applied by the city of Krakow in performing its tasks.