The Impact of Daily Executive Founding on Patient Satisfaction Scores

被引：4
|
作者：
Kline, Melissa [1 ,2 ]
McNett, Molly [3 ]
机构：
[1] MetroHlth Syst, Patient Care Serv, Cleveland, OH 44109 USA
[2] MetroHlth Syst, Cleveland, OH 44109 USA
[3] MetroHlth Syst, Nursing Res & Evidence Based Practice, Cleveland, OH USA
来源：
NURSE LEADER | 2019年 / 17卷 / 05期
关键词：
ROUNDS; SERVICE; SAFETY;
D O I：
10.1016/j.mnl.2018.12.018
中图分类号：
R47 [护理学];
学科分类号：
1011 ;
摘要：
The purpose of Lids study was to evaluate impact of interdisciplinary executive rounding on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ratings. Interdisciplinary executive rounding is described in the literature yet has not been widely examined for effectiveness on patient outcomes. Integration of an electronic rounding application tool was used, and a unique database developed. Analyses were performed on the dataset to determine the impact of executive rounding on HCAHPS ratings. Mean scores for 8 HCAHPS items increased among the cohort that received executive rounding. Findings indicate interdisciplinary executive rounding is one tool for improving patient experience, yet does not significantly impact scores alone.
引用
收藏
页码：440 / 444
页数：5
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