Does better service induce higher profitability? Evidence from Taiwanese Hospitality Industry

被引：14
|
作者：
Chen, Chiang-Ming [1 ]
Lin, Yu-Chen [2 ]
机构：
[1] Natl Chi Nan Univ, Dept Econ, Nantou, Taiwan
[2] Soochow Univ, Dept Econ, Taipei, Taiwan
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2012年 / 31卷 / 04期
关键词：
Service quality; International tourist hotel; Profitability; HOTEL MANAGERIAL EFFICIENCY;
D O I：
10.1016/j.ijhm.2012.03.010
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
We adopt Wang et al. (2006) service quality measure to examine how the qualities of various hotel services affect hotel's profitability using panel data in the Taiwanese international tourist hotel sector. The empirical results indicate that there is a non-linear relationship between food and beverage service quality and hotel profitability, while the effect of room service quality on hotel profitability is not significant. Crown Copyright (C) 2012 Published by Elsevier Ltd. All rights reserved.
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页码：1330 / 1332
页数：3
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