Product Knowledge Management Support for Customer-Oriented System Configuration

被引：0

作者：

Smirnov, Alexander ^{[1
,2
]}

Shilov, Nikolay ^{[1
,2
]}

Oroszi, Andreas ^{[3
]}

Sinko, Mario ^{[3
]}

Krebs, Thorsten ^{[4
]}

机构：

[1] SPHRAS, 14 Line 39, St Petersburg 199178, Russia

[2] ITMO Univ, Kronverkskiy Pr 49, St Petersburg 197101, Russia

[3] Festo AG & Co, Ruiter Str 82, D-73734 Esslingen, Germany

[4] Encoway GmbH, Buschhohe 2, D-28357 Bremen, Germany

来源：

BUSINESS INFORMATION SYSTEMS WORKSHOPS, BIS 2017 | 2017年 / 303卷

基金：

俄罗斯基础研究基金会;

关键词：

Knowledge management; Customer view; Application view; Automation;

D O I：

10.1007/978-3-319-69023-0_5

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Due to the changes in global markets, companies strive for attracting and retaining customers in various ways. The paper investigates the problem of product configuration knowledge management in a customer-oriented way and how it has been solved. The authors' vision of required improvements in business processes and knowledge-based systems at the considered company is shared. Nevertheless, the presented work can give significant input to achieve benefits for component manufacturers that tend to become system vendors in general.

引用

页码：49 / 58

页数：10

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