Effects of IS characteristics on e-business success factors of small- and medium-sized enterprises

The current research presents a theoretically sound model of the effects of the characteristics of information systems (IS) on the perception of end-users regarding computer self-efficacy and outcome expectations. The relationships among factors of small- and medium-sized enterprises in Taiwan are examined based on the IS success model and social cognitive theory. A mail survey was conducted, generating 284 usable responses with a total response rate of 51.64%. Structural equation modeling was employed to assess the relationships among related constructs. Data analysis shows that (1) no direct links exist between computer self-efficacy and either information quality or service quality, although certain effects are observable on system quality; (2) the relationships between outcome expectations and both system quality and service quality are significant; however, the relationship with information quality is insignificant; and (3) outcome expectations mediate the effects of computer self-efficacy on end-user satisfaction. The implications of the results are provided, and directions for future research are discussed in the study. (C) 2011 Elsevier Ltd. All rights reserved.