Service Value Maximization with Evolving Operational Service Platform

Fujitsu's data centers have a framework called an operational service platform at the core of customers' IT system operations. It provides the high-value-added operational services of security, safety and stability centered on humans and technology. It consists of human-technology collaboration and know-how, including a system monitoring function, in which the center operator constantly monitors the entire IT system for the customer, and also implements operations required for maintenance and failure recovery. In today's severe economic environment, there has been an increasing sense of disparity between the value provided by services and the value that customers recognize and demand. Customers want to use operational services that are higher-value-added and lower cost than ever. With the opening of the Tatebayashi System Center's new annex, located in Gunma Prefecture in Japan, we formulated a concept of a next-generation operational service platform to address these demands. This paper presents that overall concept and gives details of Fujitsu's specific activities for it.