THE REENGINEERING OF THE BUSINESS PROCESS - A PREMISE FOR THE TRANSFORMATION OF THE MANAGEMENT

In this work I proposed myself to tackle a series of aspects connected to the necessity and opportunity of the reengineering of the business process in a more and more rigid climate of competition. I have presented the main ideas which define the new managerial thinking on which reengineering is based, namely: the combination of activities and operations in coherent processes of business, the promotion of a discontinuous thinking and the transformation which impels to reorganization through the reassessment of the firm-client's report, which determines the growth of the competitive force on market. I have also shown the necessity of reinventing the business processes and I have characterized the common elements of the new processes resulted after the reengineering, concentrating myself on the impact over the improvement of the organizations' performance. Extremely relevant is the fact that to improve a certain process, it is necessary, first of all, to measure its performances through estimating the satisfaction of the involved parts' interests, as well as the results of all the participants to the process. I have presented the four categories of measurements regarding the performance of the process and respectively the alignment to objectives, the conformation with the standards (measurements for productivity), the costs and the process duration (measurements regarding its efficiency).