IT-Enabled Information-Intensive Services

被引:15
|
作者
Lim, Chie-Hyeon [1 ]
Kim, Kwang-Jae [1 ]
机构
[1] Pohang Univ Sci & Technol, Pohang, South Korea
关键词
DESIGN;
D O I
10.1109/MITP.2015.25
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
In information-intensive services (IISs), information interactions have a significant effect on service-value creation. Recent innovations in IT have facilitated the creation of various types of IT-enabled IISs (IT-IIS) in which IT is essential for information interactions. The authors introduce the generic composition of the IIS value-creation system, then view this system from an IT-oriented perspective to propose classifications for various IT-IIS types. This knowledge serves as a basis for designing new IT-IISs. The authors also conducted two IT-IIS design case studies. © 1999-2012 IEEE.
引用
收藏
页码:26 / 32
页数:7
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