From the service user association's perspective What contributes to value in integrated mental health and social care services?

Purpose The aim of this study was to identify key components of integrated mental health and social care services that contribute to value for service users in Sweden. Design/methodology/approach An explorative research study design was used, based on data from four group interviews conducted in June and August 2017 with service user representatives. Findings The analysis resulted in eight subcategories reflecting components that were reported to contribute to value for service users. These subcategories were grouped into three main categories: (1) professionals who see and support the whole person, (2) organizational commitment to holistic care and (3) support for equal opportunities and active participation in society. Originality/value Service User Associations (SUAs) can act as a bridge between county and municipal services through their participation in the development of local activities; at the regional and national levels, SUAs can help achieve more equitable integrated services. It is important that SUAs are not only invited but encouraged to actively participate in the design of such care and support efforts.