A framework for GSS evaluation: An organizational perspective

While the number of Group Support System applications is growing rapidly, current research on system evaluation is fragmented and limited. A framework for GSS evaluation at least serves three purposes: validation (to ensure the GSS does what users intended it to do), design (to improve the design, development and implication of GSS), and decision making (to improve and understand how a group of people make decisions). This paper proposes a framework of GSS evaluation from an organizational perspective to meet the above three aims, and provides a theoretical base that integrates and supports current and future empirical efforts.