Workplace aggression: the effects of harassment on job burnout and turnover intentions

被引：93
|
作者：
Deery, Stephen [1 ]
Walsh, Janet [1 ]
Guest, David [1 ]
机构：
[1] Kings Coll London, Dept Management, London SE1 9NH, England
来源：
WORK EMPLOYMENT AND SOCIETY | 2011年 / 25卷 / 04期
关键词：
ethnicity; harassment; job burnout; turnover intentions; workplace aggression; SEXUAL-HARASSMENT; VERBAL ABUSE; WORK; DISCRIMINATION; CONSEQUENCES; EMPLOYEES; VICTIMS; SERVICE; POWER;
D O I：
10.1177/0950017011419707
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This article analyses the impact of harassment on job burnout and turnover intentions among a large sample of hospital nurses in Britain. It compares the effects of insider-initiated harassment from managers and colleagues with outsider-initiated harassment from patients and their relatives. The article also examines the effect of ethnicity and the impact of effective anti-harassment policies on job burnout and quit intentions. Results suggest firstly, that the insider or outsider characteristics of the perpetrator do help to shape the consequences of harassment for nurses and secondly, that effective anti-harassment policies do reduce turnover intentions, particularly for minority ethnic nurses.
引用
收藏
页码：742 / 759
页数：18
相关论文
共 50 条
  • [1] A model of workplace incivility, job burnout, turnover intentions, and job performance
    Rahim, Afzalur
    Cosby, Dana M.
    JOURNAL OF MANAGEMENT DEVELOPMENT, 2016, 35 (10) : 1255 - 1265
  • [2] Nexus of workplace incivility, workplace violence and turnover intentions: a mediation study through job burnout
    Aman-Ullah, Attia
    Ali, Anis
    Ariza-Montes, Antonio
    Mehmood, Waqas
    Saraih, Ummi Naiemah
    KYBERNETES, 2024, 53 (12) : 5061 - 5080
  • [3] The Impact of Workplace Aggression on Employee Satisfaction With Job Stress, Meaningfulness of Work, and Turnover Intentions
    Caillier, James Gerard
    PUBLIC PERSONNEL MANAGEMENT, 2021, 50 (02) : 159 - 182
  • [4] Workplace bullying, burnout and turnover intentions among Portuguese employees
    Ribeiro, Neuza
    Gomes, Daniel
    Gomes, Gabriela Pedro
    Ullah, Atiat
    Semedo, Ana Suzete Dias
    Singh, Sharda
    INTERNATIONAL JOURNAL OF ORGANIZATIONAL ANALYSIS, 2024, 32 (10) : 2339 - 2356
  • [5] From Organizational Justice Perceptions to Turnover Intentions: The Mediating Effects of Burnout and Job Satisfaction
    Diego Vaamonde, Juan
    Omar, Alicia
    Salessi, Solana
    EUROPES JOURNAL OF PSYCHOLOGY, 2018, 14 (03): : 554 - 570
  • [6] The prospective effects of workplace violence on physicians’ job satisfaction and turnover intentions: the buffering effect of job control
    Tarja Heponiemi
    Anne Kouvonen
    Marianna Virtanen
    Jukka Vänskä
    Marko Elovainio
    BMC Health Services Research, 14
  • [7] The prospective effects of workplace violence on physicians' job satisfaction and turnover intentions: the buffering effect of job control
    Heponiemi, Tarja
    Kouvonen, Anne
    Virtanen, Marianna
    Vanska, Jukka
    Elovainio, Marko
    BMC HEALTH SERVICES RESEARCH, 2014, 14
  • [8] Effect of workplace incivility on job satisfaction and turnover intentions in India
    Sharma, Naman
    Singh, V. K.
    SOUTH ASIAN JOURNAL OF GLOBAL BUSINESS RESEARCH, 2016, 5 (02) : 234 - 249
  • [9] Burnout, Job Demands and Turnover Intentions among Romanian Health Professionals
    Bria, M.
    Baban, A.
    Dumitrascu, D. L.
    Spanu, F.
    PSYCHOLOGY & HEALTH, 2012, 27 : 13 - 13
  • [10] Relationship of Workplace Incivility, Stress, and Burnout on Nurses' Turnover Intentions and Psychological Empowerment
    Oyeleye, Olubunmi
    Hanson, Patricia
    O'Connor, Nancy
    Dunn, Deborah
    JOURNAL OF NURSING ADMINISTRATION, 2013, 43 (10): : 536 - 542
12345