Applying fuzzy logic to personnel assessment: a case study

The main results of a research project spanning over several years are presented in this paper. The aim of the research was the improvement of the effectiveness of personnel assessment within a large Italian corporation operating in the research sector. The first step of the research consisted of the analysis of the raters' behavior, so as to elicit the judgement categories and prototypes they used in the judgement formulation, based on the rating method adopted in the corporation. The second step consisted of improving the rating method using fuzzy logic. The corporate management tested the new rating method and found it more efficient and reliable than the previous one. (C) 2001 Elsevier Science Ltd. All rights reserved.