Trust and Conflict Resolution: Relationship Building for Learning

The objective of this research paper was to investigate conflict resolution in the classroom. The students' answers concerning teaching were coded according to phrasal meanings which revealed concepts. These codes and concepts then became input data into theoretical frameworks. The investigation indicated two conflicts: whether the information was valid and whether to make the study effort which was discussed as perceptions of teacher's competence in helping to learn. The relevant factors in helping to learn were predominately emotional and were important in the negotiation process to develop relationships with and around the information. In effect, confidence in the learning negotiation process with a focus towards relationship building with valid information seemed to be the motivators to make the study effort. (C) 2015 Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).