Service Quality Determinants in the Greek Banking Industry

被引:0
|
作者
Mastrojianni, Evmorfia [1 ]
Tsoukatos, Evangelos [2 ]
机构
[1] Natl Bank Greece, Athens 17341, Greece
[2] TEI Crete, Dept Finance & Insurance, Iraklion 72100, Greece
关键词
BSQ; SERVQUAl; Service Quality; Banking; Greece;
D O I
暂无
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:721 / +
页数:2
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