The benefits of total quality management

被引：22

作者：

Geraedts, HPA ^{[1
]}

Montenarie, R ^{[1
]}

van Rijk, PP ^{[1
]}

机构：

[1] Univ Med Ctr, Div Radiol Radiotherapy & Nucl Med, NL-3508 Utrecht, Netherlands

来源：

COMPUTERIZED MEDICAL IMAGING AND GRAPHICS | 2001年 / 25卷 / 02期

关键词：

quality management; nuclear medicine; EFQM; ISO; 9000; certification; implementation;

D O I：

10.1016/S0895-6111(00)00052-5

中图分类号：

R318 [生物医学工程];

学科分类号：

0831 ;

摘要：

In this article, we will review the implementation of the ISO 9000 quality system in the Department of Nuclear Medicine. We will also discuss the benefits of working with the ISO 9000 standards and explain why we have shifted our focus from ISO 9000 towards the EFQM model. After an introduction concerning Total Quality Management and the EFQM model, we will describe how we have used the EFQM model to date and how we intend to implement TQM in the future. (C) 2001 Elsevier Science Ltd. All rights reserved.

引用

页码：217 / 220

页数：4

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