Multimodal computer-mediated communication and social support among older chinese internet users

Using the grounded theory approach, this ethnographic study examines the relationship between the use of three different modes of computer-mediated communication (CMC) and the types of social support exchanged within an online community of older Chinese (age 50 or older). The findings indicate that the voice chat room is best suited for companionship while the online forum is used primarily for informational support. The exchange of emotional and instrumental support is most likely to occur via instant messaging (IM). These findings suggest that each of these particular modes of CMC, due to its inherent features, may be specialized to sustain certain interactions and relationships. Yet, because older Chinese in this study employ multiple modes of CMC to interact and develop relationships, the overall relationships developed through CMC are multidimensional.