Perceived critical mass and collective intention in social media-supported small group communication

被引:60
作者
Shen, Xiao-Liang [1 ]
Cheung, Christy M. K. [2 ]
Lee, Matthew K. O. [3 ]
机构
[1] Wuhan Univ, Econ & Management Sch, Dept Management Sci & Engn, Wuhan, Hubei, Peoples R China
[2] Hong Kong Baptist Univ, Sch Business, Dept Finance & Decis Sci, Kowloon Tong, Hong Kong, Peoples R China
[3] City Univ Hong Kong, Coll Business, Dept Informat Syst, Kowloon Tong, Hong Kong, Peoples R China
基金
中国国家自然科学基金;
关键词
Collective intention; We-intention; Social media; Perceived critical mass; Social influence; INFORMATION-TECHNOLOGY; NETWORK EXTERNALITIES; USER ACCEPTANCE; PARTICIPATION; INTERDEPENDENCE; DETERMINANTS; COMMUNITIES; ADOPTION; SERVICE; USAGE;
D O I
10.1016/j.ijinfomgt.2013.04.005
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
The increasing popularity of Web 2.0 has dramatically changed the way in which people communicate with others in their daily life or work. However, the use of social media is fundamentally different from that of traditional information technologies. Specifically, it requires collective efforts and interdependence between two or more people, and thus the usage behavior is no longer an individual's own decision or plan. Built on critical mass theory and social influence processes, this study tries to make an attempt to understand the determinants of collective intention (we-intention), which represents one's perception of a group of people acting as a unit. Instant messaging, one of the most popular social media platforms, has been chosen for investigation, and findings from a survey showed that perceived critical mass influenced we-intention both directly and indirectly through group norm and social identity. Recognizing the importance and relevance of collective intention will advance current understanding beyond individual intention-based models which are widely adopted in prior IS research. This study may be limited by having not included other alternative social technologies, but we leave this work for future research. (C) 2013 Elsevier Ltd. All rights reserved.
引用
收藏
页码:707 / 715
页数:9
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