Exploring cognitive issues in visual information retrieval

A study was conducted that compared user performance across a range of search tasks supported by both a textual and a visual information retrieval interface (VIRI). Test scores representing seven distinct cognitive abilities were examined in relation to user performance. Results indicate that, when using VIRIs, visual-perceptual abilities account for significant amounts of within-subjects variance, particularly when the relevance criteria were highly specific. Visualisation ability also seemed to be a critical factor when users were required to change topical perspective within the visualisation. Suggestions are made for navigational cues that may help to reduce the effects of these individual differences.