Customer Satisfaction in Software Development Projects

被引：0

作者：

Fitsilis, Panos ^{[1
]}

Damasiotis, Vyron ^{[2
]}

Sarmanioti, Sofia ^{[1
]}

机构：

[1] Univ Thessaly, Dept Business Adm, Volos, Greece

[2] Univ Thessaly, Dept Accounting & Finance, Volos, Greece

来源：

ESSE 2021: THE 2ND EUROPEAN SYMPOSIUM ON SOFTWARE ENGINEERING | 2021年

关键词：

Customer Satisfaction; Agile Projects; Software Project Management;

D O I：

10.1145/3501774.3501784

中图分类号：

学科分类号：

摘要：

In this study, research is being conducted about the Customer's Satisfaction (CS) along with factors that have an impact on it and on the Software Project Management. The research method of this study is the Systematic Literature Review (SLR) and the main conclusion derived from this study is that the customer's active involvement through agile methods in all phases of the IT project development, leads to a higher level of satisfaction.

引用

页码：67 / 72

页数：6

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