THE ASSESSMENT OF SELECTED ELEMENTS OF QUALITY MANAGEMENT SYSTEM IN THE METALLURGICAL COMPANY

被引：0
|
作者：
Kardas, Edyta [1 ]
机构：
[1] Czestochowa Tech Univ, Fac Prod Engn & Mat Technol, Czestochowa, Poland
来源：
METAL 2016: 25TH ANNIVERSARY INTERNATIONAL CONFERENCE ON METALLURGY AND MATERIALS | 2016年
关键词：
Quality management system; castings; non-conformances; customer satisfaction;
D O I：
暂无
中图分类号：
TF [冶金工业];
学科分类号：
0806 ;
摘要：
This paper presents the evaluation of selected elements of quality management system of certain metallurgical company. This company is a supplier of components for companies working in automotive industry. The analysis consists of two elements: the assessment of non-conformances in the department of foundry and the analysis of customer satisfaction. The quantitative analysis of non-conformances occurring in production process in the department of foundry is made. Pareto chart is used in this analysis, the analysis takes into account types and causes of non-conformances of castings. The assessment of satisfaction is carried out using a survey conducted among the largest customers of this company. This analysis was designed to assess the quality management system, which was implemented in the company.
引用
收藏
页码：1851 / 1856
页数：6
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