A Quick Emergency Response Model for Micro-blog Public Opinion Crisis Oriented to Mobile Internet Services: Design and Implementation

On the basis of discussing the monitoring mechanism for public opinions in China, we construct a public opinions corpus on the content of micro-blog, and classify the blogs into four levels named red, orange, yellow and green by their sentiment intensities. In this paper, it firstly describes the microblog cases base and emergency response plans library based on web ontology language (OWL). Then, it presents a quick emergency response model (QERM) for the micro-blog public opinions crisis oriented to mobile Internet services. Furthermore, we continue to research on how to update cases under the subjects and quick response processes for micro-blog case library. Finally, we design a test experiment which shows some merits of QERM in the time cost. Thus, it will meet the quick emergency response demand on the micro-blog public opinions crisis under Mobile Internet environment.