共 50 条
- [3] CLIENT ATTITUDE AND ORGANIZATIONAL PROCESS - STAFF ASSESSMENT AND USE OF CLIENT ATTITUDE IN A WORK INCENTIVE PROGRAM URBAN LIFE, 1985, 13 (04): : 367 - 394
- [9] Quality of service and client satisfaction REVISTA LATINOAMERICANA DE PSICOLOGIA, 2001, 33 (02): : 216 - 217