A Qualitative Exploration of the Causes and Consequences of Workplace Bullying in the Australian Hospitality Industry

被引：6

作者：

Van der Wal, Cindy ^{[1
]}

Nisbet, Sharen ^{[1
]}

Haw, John ^{[1
]}

机构：

[1] Southern Cross Univ, Sch Business & Tourism, Coolangatta, Qld, Australia

来源：

JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM | 2021年 / 22卷 / 05期

关键词：

Workplace bullying; hospitality; power; organizational behavior; tourism; leadership quality; HUMAN DIMENSION; PERCEPTIONS; EXPERIENCE; HARASSMENT; CUSTOMER; POWER; WORK; AGGRESSION; PREVALENCE; RESOURCES;

D O I：

10.1080/1528008X.2020.1814934

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study used a qualitative approach to explore workplace bullying within the Australian hospitality industry. It considered the perspectives of ten frontline and management staff who identified 19 bullying incidents and were able to discuss the causes and consequences of this for employees and organizations. Two clear themes emerged as causes of bullying: personal characteristics of the victim and bully and hospitality industry characteristics. Overall participants suggested that low levels of personal power paired with poor leadership create a power imbalance that can lead to negative organizational consequences. Few participants felt comfortable or supported to report bullying.

引用

页码：517 / 538

页数：22

共 50 条

[1] From workplace to home: consequences of supervisor bullying in the hospitality setting
Selem, Kareem M.
Shoukat, Muhammad Haroon
Shehata, Ali Elsayed
Ahmad, Muhammad Shakil
Gursoy, Dogan
EVIDENCE-BASED HRM-A GLOBAL FORUM FOR EMPIRICAL SCHOLARSHIP, 2024, 12 (04) : 869 - 888
[2] Workplace bullying and employees' turnover intention in hospitality industry: evidence of Nepal
Biswakarma, Gangaram
Aithal, Perdoor Sreeramana
Singh, Sanju Kumar
Gnawali, Achyut
Ghimire, Jayanta
COGENT BUSINESS & MANAGEMENT, 2024, 11 (01):
[3] Understanding workplace bullying Its effects on response and behavior in the hospitality industry
Jung, Hyo Sun
Yoon, Hye Hyun
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2018, 30 (03) : 1453 - 1471
[4] Rising Workplace Threat of Presenteeism in the Hospitality Industry: Antecedents and Consequences
Yikilmaz, Ibrahim
Surucu, Lutfi
TOURISM & MANAGEMENT STUDIES, 2025, 21 (01) : 75 - 91
[5] Role stressors and exposure to workplace bullying: Causes or consequences of what and why?
Hauge, Lars Johan
Skogstad, Anders
Einarsen, Stale
EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY, 2011, 20 (05) : 610 - 630
[6] THE CAUSES AND CONSEQUENCES OF WORKPLACE BULLYING AND DISCRIMINATION: RESULTS FROM AN EXPLORATORY STUDY
Buttigieg, Donna M.
Bryant, Melanie
Hanley, Glenn Is
Liu, Jie
LABOUR & INDUSTRY-A JOURNAL OF THE SOCIAL AND ECONOMIC RELATIONS OF WORK, 2011, 22 (1-2) : 117 - 141
[7] Workplace bullying among allied health professionals: prevalence, causes and consequences
Demir, Defne
Rodwell, John
Flower, Rebecca
ASIA PACIFIC JOURNAL OF HUMAN RESOURCES, 2013, 51 (04) : 392 - 405
[8] What's in Australian Workplace Agreements in the Hospitality Industry? A Content Analysis
Van Barneveld, Kristin
JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT, 2006, 13 (02) : 199 - 215
[9] Workplace bullying in the hospitality industry: A hindrance to the employee mindfulness state and a source of emotional exhaustion
Said, Hamad
Tanova, Cem
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2021, 96
[10] Incidence of workplace bullying among hospitality employees
Ariza-Montes, Antonio
Arjona-Fuentes, Juan M.
Law, Rob
Han, Heesup
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2017, 29 (04) : 1116 - 1132

← 1 2 3 4 5 →