Apply TQM to E-Government Outsourcing Management

被引：4
|
作者：
Huai, Jinmei [1 ]
机构：
[1] E China Jiaotong Univ, Sch Econ & Management, Nanchang, Peoples R China
来源：
INTERNATIONAL CONFERENCE ON APPLIED PHYSICS AND INDUSTRIAL ENGINEERING 2012, PT B | 2012年 / 24卷
关键词：
e-government; outsourcing; performance; total quality management; TOTAL QUALITY MANAGEMENT;
D O I：
10.1016/j.phpro.2012.02.173
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
This paper developed an approach to e-government outsourcing quality management. E-government initiatives have rapidly increased in the last decades and the success of these activities will largely depend on their operation quality. As an instrument to improve operation quality, outsourcing can be applied to e-government. This paper inspected process of e-government outsourcing and discussed how to improve the outsourcing performance through total quality management (TQM). The characteristics and special requirements of e-government outsourcing were analyzed as the basis for discussion. Then the principles and application of total quality management were interpreted. Finally the process of improving performance of e-government was analyzed in the context of outsourcing.
引用
收藏
页码：1159 / 1165
页数：7
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