A Best Practice Approach for Automating IT Management Processes

被引：7
|
作者：
Brown, Aaron B. [1 ]
Keller, Alexander [1 ]
机构：
[1] IBM Corp, Thomas J Watson Res Ctr, Yorktown Hts, NY 10598 USA
来源：
2006 IEEE/IFIP NETWORK OPERATIONS AND MANAGEMENT SYMPOSIUM, VOLS 1 AND 2 | 2006年
关键词：
Change Management; IT Process Management; ITIL; IT Process Automation;
D O I：
10.1109/NOMS.2006.1687536
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
In an effort to bring more structure to the task of automating systems management, we introduce an approach for incrementally introducing best-practice-based automation into IT service delivery and management. Our approach is process-centric, using best-practice processes to structure the automation, scope out high-value automation opportunities, identify interaction points between automation and its broader environment, and expose the overall impact of automation on the service delivery organization. We illustrate our approach by applying it to at specific example: reducing the cost of IT Change Management via a system that automates changes in the domain of software lifecycle management (such as installation/deployment and configuration).
引用
收藏
页码：33 / 44
页数：12
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