CERTIFICATION EFFICIENCY OF QUALITY MANAGEMENT SYSTEM IN METAL - PROCESSING INDUSTRY ACCORDING TO STANDARD ISO 9001 IN THE REPUBLIC OF CROATIA

Implementation and certification of quality management system according to standard ISO 9001 is a voluntary process to which the companies decide for various reasons: internal or external. That is conducted by independent accredited institution through conducting audits. Audit is controlled and defined process which is carried out by qualified, professional and independent person. Regardless of all that, and although the first certification in the world was conducted more than 25 years ago, in the public and among experts, it is still possible to hear voices which question the appropriateness of conducting the certification of companies. Extensive research was conducted on the metal - processing industry in Croatia in order to: 1. Research the impact of the implementation and certification of Quality Management System in the company 2. Research the level of awareness about the quality of employees 3. Research factors that have influence on the certification process. In this paper are research findings that were obtained using different statistical methods.