Adoption of Environmental Information Chatbot Services Based on the Internet of Educational Things in Smart Schools: Structural Equation Modeling Approach

The Internet of Educational Things (IoET) equips chatbots with real-time environmental information monitoring to prevent student and instructor absences and safeguard their health. Individual behavioral intention toward a chatbot service is essential for better understanding the user's experience and acceptance of monitoring environmental elements such as PM2.5, temperature, humidity, and carbon monoxide. This study aims to apply an integration of an extended framework for smart schools developing an environmental information chatbot service (ENICS) and various users' continued behavioral intentions toward the chatbot system based on the unified theory of acceptance and use of technology model to support health and safety in universities. The proposed framework design can incorporate Internet of Things architecture to develop and utilize the chatbot services. The key results of the partial least square test largely support the validity of the proposed model and the significant effects of IoET, performance expectation, effort expectation, social influence, facilitating conditions, health and safety, behavioral intention, and use behavior on personal environmental information chatbot utilization. This study's findings deal with a better design for environmental system development and understanding the factors influencing an individual's intention to continue using a chatbot service for IoET applications with low-cost information facilities in safe environmental sustainability.