A hierarchical model of e-government service capability: An empirical analysis

被引：26

作者：

Hu, Guangwei ^{[1
,2
]}

Shi, Jin ^{[1
]}

Pan, Wenwen ^{[3
]}

Wang, Jie ^{[4
]}

机构：

[1] Nanjing Univ, Dept Informat Management, Nanjing 210093, Jiangsu, Peoples R China

[2] Georgia Inst Technol, Sch Interact Comp, Atlanta, GA 30032 USA

[3] Nanjing Coll Populat Program Management, Dept Business Adm, Nanjing 210096, Jiangsu, Peoples R China

[4] Indiana Univ NW, Gary, IN 46408 USA

来源：

GOVERNMENT INFORMATION QUARTERLY | 2012年 / 29卷 / 04期

基金：

中国国家自然科学基金;

关键词：

E-gov service; Service capability; Capability management; SEM; Mediation effect; Empirical analysis; ELECTRONIC GOVERNMENT; DYNAMIC CAPABILITIES; SYSTEMS SUCCESS; MCLEAN MODEL; PERFORMANCE; QUALITY; ACCEPTANCE; DELONE;

D O I：

10.1016/j.giq.2012.04.007

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Enhancing the effectiveness and efficiency of e-government services at affordable costs continues to be an interesting discussion. Given the lack of guidelines on the effective management of such services, we propose a hierarchical model of e-gov service capabilities and develop theoretical links. We used confirmatory factor analysis to investigate observed data from 102 cities in 26 provinces in Mainland China. Furthermore, we adopted path analysis to explore the potential relationships among the effects caused by the processes involved in delivering e-gov services. Our results may serve as practical contributions to the management and improvement of e-gov service capabilities. (C) 2012 Elsevier Inc. All rights reserved.

引用

页码：564 / 572

页数：9

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