Conceptualizing and Examining E-Government Service Capability: A Review and Empirical Study

被引：10
作者：
Hu, Guangwei [1 ]
Lin, Hui [2 ]
Pan, Wenwen [3 ]
机构：
[1] Nanjing Univ, Sch Informat Management, Nanjing 210093, Jiangsu, Peoples R China
[2] Nanjing Univ, Sch Business, Nanjing 210093, Jiangsu, Peoples R China
[3] Nanjing Coll Populat Program Management, Dept Business Adm, Nanjing 210096, Jiangsu, Peoples R China
来源：
JOURNAL OF THE AMERICAN SOCIETY FOR INFORMATION SCIENCE AND TECHNOLOGY | 2013年 / 64卷 / 11期
基金：
中国国家自然科学基金;
关键词：
INFORMATION-SYSTEMS SUCCESS; ELECTRONIC GOVERNMENT; DYNAMIC CAPABILITIES; MCLEAN MODEL; PERFORMANCE; QUALITY; INSTRUMENT; ARCHITECTURE; METHODOLOGY; PERSPECTIVE;
D O I：
10.1002/asi.22921
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
The effectiveness and efficiency of e-government (e-gov) services (EGS) are critical issues that have yet to be fully discussed. Inspired by successful practices in the areas of SERVQUAL, capability-based theories, and IT-related capability management, the efficient delivery of EGS should derive from the high capabilities of a government to provide such services. This article aims to develop a conceptual framework to assess and empirically examine EGSC using data from local governments in Mainland China. The fitness test and the case study prove that the conceptual framework was suitable in analyzing China's EGSC. In particular, the EGSC can be examined from 3 dimensions/layers: content service capability, service delivery capability, and on-demand capability. The results of the structural analysis illustrate the practical management applications of EGSC, which can facilitate the improvement of EGS.
引用
收藏
页码：2379 / 2395
页数：17
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