Patient Experiences In Internal And Surgical Ward At State Hospital Labuang Baji Makassar

People use the term patients experience and patient's satisfaction, alternately. As a matter fact, these two terms are different specifically in terms of measurement's concept. Patient satisfaction survey usually consist of questions that do not really measure the exact treatment experience. Satisfaction is considered to be failed in affecting the improvement of quality of care. This can only be measured by patients' experiences data. The aim of this study was to describe the patients' experiences in State Hospital Labuang Baji Makassar. Patients in State Hospital Labuang Baji Makassar. The population number was 3.315. Sample were gained using proportional stratified random sampling and there were 93 respondents chosen. It is found that; 1) 100 percent respondents experienced a good level of privacy and safety; family involvement in their care; clearness of standard operational procedure; and patients have trusts on the doctors and nurses. However, there were 34.4 percent respondents disagree on the cleanliness in restrooms. 30 percent of respondents were unhappy with the food and drinks provided. 72.9 percent respondents stated nurses did not introduce their selves to patients. 38.7 percent respondents stated the hospital environment was bad. Generally, respondents have good experiences in the hospital unless the cleanliness of the restrooms, taste of food and drinks provided lack of introduction from nurses and hospital environment. It is suggested to the hospital management to make improvement on the cleanliness of restrooms, food and drink taste and the hospital environment and to conduct patient experience survey continuously.