Beyond the awards and certifications: Service quality issues in industry and academia (a panel discussion)

被引：0
|
作者：
Haynes, RM [1 ]
机构：
[1] Calif Polytech State Univ San Luis Obispo, Engn Management Program, San Luis Obispo, CA 93407 USA
来源：
PROCEEDINGS OF THE TWENTY-SEVENTH ANNUAL MEETING OF THE WESTERN DECISION SCIENCES INSTITUTE | 1998年
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D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This panel will feature speakers from three organizations that have been recognized for their "quality awareness". These include Arco, Cuesta College and Pacific Bell. The latter two have recently won state-level awards in California. The panel will participate in a facilitated discussion relative to service quality issues beyond awards and certifications.
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页码：549 / 549
页数：1
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