Exploring Enterprise Performance Indicators Network: A Case Study of China Telecommunication Industry

Performance indicators play some important roles in enterprise operation. Both researchers and managers have recently pointed out that the identification of correlation between different performance indicators may lead to a better understanding of business. However, it is becoming more and more difficult to measure and analyze these indicators since the fast growing number of performance indicators and the complex relationships between them. The existing categories failed to reflect these changes in an adequate way, and the quantitative analysis methods for identifying the characters of those performance indicators are still worthy of investigation. The main objective of this paper is to propose a practical methodology for managing and analyzing performance indicators in enterprises, which focuses on building up a performance indicator system and discovering the characters of those performance indicators by applying complex network methods. The empirical results of a telecommunication enterprise show that the proposed method can be effective in understanding the correlations between performance indicators.