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- [3] Good News in Bad News: How Negativity Enhances Economic Efficacy INTERNATIONAL JOURNAL OF COMMUNICATION, 2017, 11 : 1431 - 1447
- [7] The Consequences of Emotional Labor for Public Sector Workers and the Mitigating Role of Self-Efficacy AMERICAN REVIEW OF PUBLIC ADMINISTRATION, 2014, 44 (03): : 274 - 290