ANALYSIS OF FACTORS THAT INFLUENCE SATISFACTION OF BRAZILIAN MEDICAL STUDENTS IN REMOTE AND FACE-TO-FACE LEARNING MODALITIES

Students satisfaction is the difference between their expectations and personal perceptions of quality. This quantitative research aimed to investigate which factors best explain the satisfaction of students when subjected to different teaching modalities. The sample came from Brazilian Medicine course that uses problem-based learning. The time frame was the second semester of 2020, during social isolation and use of remote modality (n=249), and the second semester of 2021, after returning to face-to-face classes (n=249). Regression analysis indicated that satisfaction was explained by different factors, depending on the teaching modality. In the remote modality, satisfaction was influenced by the "Student" factor (57.1%), dependent on teacher stimulation. However, in the face-to-face modality, satisfaction was influenced by the "Class" factor (57.3%), related to student protagonism and teacher attitudes in the learning process.