Between Suspicion and Benevolence: How the Social Status of Initiators Plays a Role in Street-Level Bureaucrats' Assessments of Citizens' Initiatives

Citizens with a lower social status are underrepresented in participatory democratic innovations like citizens' initiatives. Much research focuses on the barriers to participation that these citizens experience. The current study concentrates on civil servants tasked with advising on what initiatives to support and how. Informed by research on the social construction of target groups and the use of social stereotypes by civil servants, our work scrutinizes how the social status of initiators plays a role in the assessments of citizens' initiatives. Grounded on vignette-based, in-depth interviews with civil servants, we conclude that social status does indeed play a role. Contrary to the conventional understanding, we find that: (1) high-status initiators are met with suspicion and low-status initiators with benevolence; and (2) high-status initiators are offered hands-off support, while those with a low status are provided with hands-on help to carry out their plans.