KNOWLEDGE MANAGEMENT AND ASSESSMENT OF THE ONLINE LEARNING SYSTEM OF ROMANIAN EMERGENCY CALL CENTER EMPLOYEES

With the increasing use of technology, online training has become a common learning method. The purpose of this article is to evaluate whether online learning, when compared to traditional learning, can lead to better results of 112 operator in terms of professional performance. The hypothesis was that there were no significant differences between the training process results through online and offline courses. The results obtained showed a greater interest in online training. We analysed the grades obtained when assessing the knowledge of 310 operators between 2017 and 2020, before the COVID-19 pandemic period. We used a paired t-test to determine whether online training affects the knowledge and skill outcome of 112 operators.