Connecting artificial intelligence to value creation in services: mechanism and implications

被引：3
|
作者：
Kim, Minjun [1 ]
机构：
[1] Kumoh Natl Inst Technol, Sch Ind Engn, Gumi 39177, South Korea
来源：
SERVICE BUSINESS | 2023年 / 17卷 / 04期
基金：
新加坡国家研究基金会;
关键词：
Artificial intelligence; Service innovation; Literature review; Text mining; Machine learning; Data driven; AI; CONSUMERS; ROBUST; TRENDS;
D O I：
10.1007/s11628-023-00547-7
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Artificial intelligence (AI) is transforming services by providing personalized solutions, enhancing customer experience, and reducing operational costs. To tackle the challenges posed by the extensive and diverse literature on AI services, a comprehensive review was conducted using text mining techniques on journal articles. Twelve key research topics were identified, and the enabler-interface-business framework was developed. In addition, a value creation mechanism for AI services consisting of 6Cs (i.e., connection, collection, and computation, communication, control, and co-creation) was proposed. The study provides a complete overview of AI services, facilitating academic discussion and industrial transformation.
引用
收藏
页码：851 / 878
页数：28
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