COMMUNITY PHARMACIES SERVICES AND PREPAREDNESS DURING COVID-19 PANDEMIC IN SAUDI ARABIA: A CROSS- SECTIONAL STUDY

The reprioritization of healthcare services occurred with the discovery of the highly contagious coronavirus 2 (SARS-CoV-2) in late 2019. Pharmacies played a crucial role in the healthcare system during the pandemic, contributing to the enhancement of patient care in all dimensions. This study aimed to evaluate the provision of community pharmacy services and the level of preparation exhibited during the COVID-19 pandemic in Saudi Arabia. Between July and November 2020, a cross-sectional study was conducted in Saudi Arabia. The study involved the distribution of a validated questionnaire to community pharmacists using electronic means. The questionnaire encompassed many issues aimed at evaluating the extent of preventative efforts, public knowledge, and the ramifications of the pandemic on the services provided by pharmacists. A total of 315 pharmacists from various regions around the country were included in this study. A significant proportion of individuals (81.9%) participated in educational programs focusing on COVID-19, with compulsory attendance required for 56.6% of these individuals. The most often implemented preventative measures in pharmacies were disinfecting clients' hands, wearing face masks, and checking body temperature, with respective application rates of 90.8%, 89.2%, and 85.1%. Moreover, most participants concurred that the provision of pharmaceutical counseling and public education saw the most significant impact due to the COVID-19 pandemic, with 52.1% and 49.5%, respectively. The report demonstrates a notable degree of compliance among community pharmacies concerning implementing preventative measures during the COVID-19 outbreak. Nevertheless, most of these preventative steps were implemented voluntarily and were tailored to individual needs and circumstances.