A SWOT analysis of smart governance applications amid the COVID-19 pandemic

Smart governance technologies are emergent information and communication technologies (ICT), which amid the COVID-19 pandemic have been widely used to govern COVID's impacts. However, very few studies have provided insight into the strengths, weaknesses, opportunities, and threats (SWOT) of smart governance technologies under COVID-19. This prevents the widespread usage of smart governance technologies across cities and countries and impedes their usefulness during emergencies. This study combines knowledge of emergency management theory and planning support systems (PSS) to frame the functional usefulness of smart governance technologies in handling practical tasks amid the COVID-19 state of emergency into a task-technology fit model. By employing qualitative content analysis to collect views and insights from the international news-based cases (n = 69), we identify SWOT of smart governance technologies under COVID-19. Results indicate that usefulness of smart governance technologies is reflected in task-handling in the ex-post emergency phases of response (e.g., provide e-health service, tracing and tracking) and recovery (e.g., improve e-government services, enhance collaboration for renewal), whereas few applications focus on tasks in the ex-ante emergency phases of mitigation (e.g., hazard analysis, vulnerability assessment) and preparedness (e.g., planning, training and exercises). Main findings lead to a conclusion that hidden capacities of smart governance technologies can be fully achieved if policy makers and practitioners can focus on the full range of tasks and demands before, amid, or after emergencies and identify collaborative opportunities for technological development.