Applying Industry 4.0 technologies for the sustainability of small service enterprises

被引：16
|
作者：
Pandya, Darshan [1 ]
Kumar, Gopal [1 ]
机构：
[1] Indian Inst Management Raipur, Operat Management, Raipur 493661, Madhya Pradesh, India
来源：
SERVICE BUSINESS | 2023年 / 17卷 / 01期
关键词：
Industry; 4; 0; Sustainability; Service MSMEs; FUZZY DELPHI METHOD; HEALTH-CARE; ARTIFICIAL-INTELLIGENCE; INTERNET; THINGS; SMES; ACCEPTANCE; SIMULATION; INNOVATION; BENEFITS;
D O I：
10.1007/s11628-022-00507-7
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Despite the potential of Industry 4.0 (I4.0) to make micro, small and medium enterprises (MSMEs) sustainable, the managers of service MSMEs find it tough to implement it in their firms. Drawing on the TAM and TAM2, this paper identifies I4.0 technologies (I4T) that help improve the sustainability in service MSMEs in the emerging economy of India. Data from different service MSMEs were collected to assess the importance of I4T. Artificial Intelligence, Big Data Analytics, and Internet of Things emerge as the most important I4T for sustainability. Several managerial implications along with theoretical contributions, limitations, and future research have been discussed.
引用
收藏
页码：37 / 59
页数：23
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