AN EXPERIENCE OF SERVICE-LEARNING AT UNED AND ITS EVALUATION WITH A MIXED METHOD

This research presents the main results of the Virtual Service-Learning Project (ApSv), carried out by the 2016/16 Teaching Innovation Group of UNED, in collaboration with the General Directorate of Innovation and Social Strategy of the Madrid City Council, during the 2021-22 academic year. The objective of the Project is to obtain management inputs for Family Support Centers, based on the proposal of indicators for their evaluation, carried out by students of Public Management and Planning and Evaluation of Social Services at UNED. The article is divided into three sections. Firstly, the contributions of the literature on ApSv are reviewed. Secondly, the methodology for the development of the Project and its online evaluation is presented, with the main novelty of implementing a mixed quantitative-qualitative method, through questionnaires and Focus groups. Finally, the evaluation results are explained, testing the educational experience and the service that will impact the transfer of knowledge to society. The results allow us to conclude that the students' opinion coincides in both tools and that this mixed system can be used online with total effectiveness in the evaluation of ApS.