Online brand advocacy for destinations: The role of destination management, experience, and satisfaction

被引:0
|
作者
Aksoy, Nilsah Cavdar [1 ,3 ]
Yazici, Nihal [2 ]
机构
[1] Galatasaray Univ, Res Ctr Corp Governance Audit & Compliance Studies, Istanbul, Turkiye
[2] Yalova Univ, Yalova, Turkiye
[3] Galatasaray Univ, Fac Econ & Adm Sci, Dept Business Adm, TR-34353 Istanbul, Turkiye
关键词
Destination; destination management; destination brand experience; destination satisfaction; online brand advocacy; WORD-OF-MOUTH; SOCIAL MEDIA; TOURIST SATISFACTION; COMMUNITIES; ENGAGEMENT; LOYALTY; PERSONALITY; PERCEPTION; RESIDENTS; CONSUMERS;
D O I
10.1177/13567667231206867
中图分类号
F [经济];
学科分类号
02 ;
摘要
People nowadays travel to a destination and then become a source of information about that destination. This study concentrated on the information-sharing behavior of individuals regarding destinations within the context of online brand advocacy. This study aims to investigate online brand advocacy behavior and provide an explanation for it using individual assessments of destination management, brand experience, and satisfaction. Using Amazon's Mechanical Turk, 657 participants were contacted online. Using partial least squares-structural equation modeling, the data were analyzed. The effects of destination management, destination brand experience, and destination satisfaction on online brand advocacy were empirically validated by the findings. The findings have significant implications for destination managers seeking to develop strong destination identities, as well as for tourism research, as they provide a novel method for examining destination branding.
引用
收藏
页数:18
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