A large group hesitant 2-tuple linguistic decision-making trial and evaluation laboratory (DEMATEL) method to evaluate performance indicators

The internationalization of higher education has become an important means for countries worldwide to develop and enhance their strengths, in which performance measurement plays a vital role. However, current performance measurement usually involves many indicators, and it is impossible to improve them all due to resource constraints. Therefore, a suitable performance measurement system can enhance the international influence and competitiveness of higher education institutions. In response, based on the matrix decision, this study develops a large group evaluation approach using a hesitant 2-tuple linguistic model. The decision-making trial and evaluation laboratory (DEMATEL) method is used, and key performance indicators (KPIs) are determined for higher education internationalization. In the method, the KPIs are focused on by constructing the correlation matrix between indicators using the hesitant 2-tuple linguistic model, which can then be determined by the extended DEMATEL method based on the cause-and-effect relationships between the performance indicators. In the case study, the effectiveness and applicability of the proposed hesitant 2-tuple linguistic DEMATEL method are verified. The re-sults show that the proposed model can help higher education institutions focus on a limited number of key indicators and systematically manage higher education internationalization.