Dignity in the workplace: a frontline service employee perspective

The present study examines how work-life balance, social impact, and ethical leadership contribute to perceptions of frontline employee dignity in the workplace. The authors theorize that promoting and respecting human dignity in the workplace positively affects frontline employee well-being, increases organizational commitment, and decreases turnover intention. Data from a Qualtrics sample of 242 frontline service employees dealing directly with customers assess the hypothesized relationships via structural equation modeling (SEM). The results show that work-life balance, ethical leadership, and social impact are significantly related to workplace dignity which is positively related to organizational commitment and negatively related to turnover intentions.