Customer Satisfaction and Stock Prices: High Returns, Low Risk[J] . Claes Fornell,Sunil Mithas,Forrest V. Morgeson,M. S. Krishnan.Journal of Marketing . 2006 (1)
Customer Satisfaction and Stock Prices: High Returns, Low Risk[J] . Claes Fornell,Sunil Mithas,Forrest V. Morgeson,M. S. Krishnan.Journal of Marketing . 2006 (1)