共 11 条
[1]
Online reviews:do consumers usethem?. Chatterjee P. Advance in Consumer Research . 2001
[2]
The Relative Incidence of Positive and Negative Wordof Mouth:A Multi-Category Study. Robert East,Kathy Hammond,Malcolm Wright. InternationalJournal of Research in Marketing . 2007
[3]
Electronic Word-of-Mouth. R.E.Goldensmith. Encyclopedia of E-Commerce,E-Government andMobile Commerce . 2006
[4]
Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?[J] . Thorsten Hennig-Thurau,Kevin P. Gwinner,Gianfranco Walsh,Dwayne D. Gremler.  Journal of Interactive Marketing . 2004 (1)
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Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. Wasko,M. M.,Faraj,S. MIS Quarterly . 2005
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Anonymity and The Internet. Johnson,D. Futurist . 2000
[7]
How Word-of-Mouth Advertising Works. Dichter,Ernest. Harvard Business . 1966
[8]
A statistical measure of a population‘s propensity to engage in post-purchase online word-of-mouth.. Dellarocas, Chrysanthos,Narayan, Ritu. Statistical Science . 2006
[9]
The relative incidence of positive and negative word of mouth: A multi-category study[J] . Robert East,Kathy Hammond,Malcolm Wright.  International Journal of Research in Marketing . 2007 (2)
[10]
Electronic Word-of-Mouth via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on The Internet?. Thorsten Hennig-Thurau,K. P. Gwinner,,Gianfranco Walsh et al. Journal of Interactive Marketing . 2004

