Users' perception towards e-governance adoption benefits: evidence from the Indian corporate sector

Many developed and developing countries have embarked on an e-governance journey in the last decade with a plethora of e-governance initiatives being launched every year. MCA21 (Ministry of Corporate Affairs) is one such e-governance initiative which strengthened the corporate governance practices and investor protection measures in India. The present study attempts to capture the perceptions of users about MCA21 e-governance initiative, in terms of various benefits derived in e-governance adoption. A structured questionnaire was used through which the responses of 150 users have been examined. The factor analysis technique has been used to identify the dimensions of e-governance benefits. Further, the users' perceptions with the identified dimensions are also examined in terms of chosen demographic variables. The study is expected to be useful for practitioners to be aware about such dimensions to promote the acceptance of e-governance services.