PLANNING FOR AN EFFECTIVE TELECOMMUNICATIONS FUTURE FOR AUSTRALIA.

This paper discusses the key issues and strategies being followed by Telecom to ensure an effective telecommunications future for Australia. Topics covered include 'customers come first', 'excellence through people', new technologies, products and services, and financing. The questions of industry structure and management, performance and accountability are discussed at some length, being subject to particular attention at the present time. There is a section on the remarkable progress that Telecom has made in its first 10 years towards improving service at significant reduced prices in real terms.