Cessna's approach to internal quality auditing

被引:0
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作者
Eaton, Brian D.J. [1 ]
机构
[1] Cessna Aircraft Co, Wichita, United States
关键词
Engineers - Flight dynamics - Performance - Personnel - Quality control - Reliability - Scheduling - Supervisory personnel - Total quality management;
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摘要
Cessna has recently developed a new approach to performing internal quality audits. The new approach uses teams composed of representatives from each of the quality department to perform the audit functions. Through these teams, all the quality departments are given a sense of ownership in the audits, thereby encouraging them to use audits as a positive, effective tool for improving performance.
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页码:12 / 16
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