A cross-cultural comparison of service quality prioritization

被引:0
|
作者
Mostaghel, R. [1 ]
Albadvi, A. [1 ]
机构
[1] Department of Industrial Engineering, Tarbiat Modares University, P.O. Box 14115-317, Tehran, Iran
关键词
Customer satisfaction;
D O I
暂无
中图分类号
学科分类号
摘要
引用
收藏
页码:65 / 72
相关论文
共 50 条
  • [1] A Cross-Cultural Comparison of Service Quality Prioritization
    Mostaghel, R.
    Albadvi, A.
    SCIENTIA IRANICA TRANSACTION E-INDUSTRIAL ENGINEERING, 2009, 16 (01): : 65 - 72
  • [2] A cross-cultural comparison of response to service promotion
    Bridges, E
    Florsheim, RA
    John, C
    SERVICE INDUSTRIES JOURNAL, 1996, 16 (03): : 265 - 286
  • [3] The Influence of Cross-Cultural Factors on the Perceived Service Quality
    Guo, Guoqing
    Meng, Jie
    Yao, Xiangque
    EIGHTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, VOLS I-III, 2009, : 2418 - 2426
  • [4] Measuring cross-cultural service quality - A framework for assessment
    Smith, AM
    Reynolds, NL
    INTERNATIONAL MARKETING REVIEW, 2002, 19 (4-5) : 450 - 481
  • [5] Cross-cultural invariance of measures of satisfaction and service quality
    Ueltschy, LC
    Laroche, M
    Tamilia, RD
    Yannopoulos, P
    JOURNAL OF BUSINESS RESEARCH, 2004, 57 (08) : 901 - 912
  • [6] Cross-cultural consumer perceptions of service quality in restaurants
    Djekic, Ilija
    Kane, Kevin
    Tomic, Nikola
    Kalogianni, Eleni
    Rocha, Ada
    Zamioudi, Lamprini
    Pacheco, Rita
    NUTRITION & FOOD SCIENCE, 2016, 46 (06): : 827 - 843
  • [7] E-service quality perceptions: a cross-cultural comparison of American and Korean consumers
    Kim, Jung-Hwan
    Kim, Chungho
    JOURNAL OF RESEARCH IN INTERACTIVE MARKETING, 2010, 4 (03) : 257 - 275
  • [8] Comparative cross-cultural service quality: an assessment of research methodology
    Morales, Miguel
    Ladhari, Riadh
    JOURNAL OF SERVICE MANAGEMENT, 2011, 22 (02) : 241 - 265
  • [9] A cross-cultural comparison of self-service technology use
    Nilsson, Daniel
    EUROPEAN JOURNAL OF MARKETING, 2007, 41 (3-4) : 367 - 381
  • [10] Customer switching behavior in service industries: A cross-cultural comparison
    Swanson, SR
    Frankel, R
    Sagan, M
    SERVICE SYSTEMS AND SERVICE MANAGEMENT - PROCEEDINGS OF ICSSSM '04, VOLS 1 AND 2, 2004, : 1011 - 1016